Seeing outdated information? Refresh your browser’s cache

If a page on asca.org shows outdated information, missing updates, or a table that does not look right, your browser may be displaying an older saved copy of the page.

We have corrected a website caching issue, but some devices may still have older copies saved. Follow the instructions below to load the current version.

Using a computer? Start with a hard refresh. Using a phone or tablet? Go to the instructions for your browser below.

What is a browser cache?

Your browser saves copies of website files to help pages load faster. These saved files are called the cache (pronounced “cash”). Sometimes an older copy remains saved after a website changes.

A hard refresh reloads the page without using its cached copy. Clearing the cache removes saved files so your browser can download fresh copies.

Before starting, save or submit any unfinished forms.

Windows and Mac: try a hard refresh first

Open the ASCA page that is showing outdated information, then use the shortcut for your browser. Hold down the listed keys together.

Safari is available on Mac; a current Windows version is not available.

Wait for the page to finish loading, then check the information again. A hard refresh does not delete saved passwords or sign you out. If it fixes the problem, you’re done.

Windows and Mac: if a hard refresh does not help

Google Chrome

1. Open the three-dot menu in the upper-right corner.
2. Select Delete browsing data.
3. Set the Time range zu All time.
4. Select Cached images and files. Uncheck the other options.
5. Click Delete data, then return to the ASCA page and reload it.

Microsoft Edge

1. Open the three-dot menu, then select Settings.
2. Select Privacy, search, and services.
3. Find Clear browsing data, then select Choose what to clear.
4. Set the Time range zu All time.
5. Select Cached images and files. Uncheck the other options.
6. Click Clear now, then return to the ASCA page and reload it.

Mozilla Firefox

1. Open the menu, then select Settings.
2. Select Privacy & Security.
3. Under Browsing data oder Cookies and Site Data, select Clear browsing data oder Clear Data.
4. Set When zu Everything, if shown.
5. Select only Temporary cached files and pages. Some versions call this Cache oder Cached Web Content.
6. Click Clear, then return to the ASCA page and reload it.

Apple Safari on Mac

You can remove saved data for ASCA without clearing data for every website:

1. In the menu bar, select Safari → Settings.
2. Select Privacy → Manage Website Data.
3. Search for asca.org.
4. Select the matching entry and click Remove, then Done.
5. Return to the ASCA page and reload it.

This removes ASCA’s cookies as well as cached files, so you may need to sign in again.

Android phones and tablets

On phones and tablets, an ordinary reload or pull-to-refresh may still use cached files. If the page remains outdated, follow the steps for the browser you use.

Google Chrome

1. Open Chrome and tap the three-dot menu.
2. Tap Delete browsing data, then More options if shown.
3. Set the Time range zu All time.
4. Select only Cached images and files. Uncheck the other options.
5. Tap Delete data and confirm if prompted.
6. Return to the ASCA page and reload it.

Samsung Internet

1. Open Samsung Internet and tap the menu.
2. Tap Settings → Personal browsing data → Delete browsing data.
3. Select only Cached images and files. Uncheck the other options.
4. Tap Delete data and confirm if prompted.
5. Return to the ASCA page and reload it.

Mozilla Firefox

1. Open Firefox and tap the three-dot menu → Settings.
2. Tap Delete browsing data.
3. Select only Cached images and files. Uncheck the other options, including Open tabs.
4. Tap Delete browsing data and confirm if prompted.
5. Return to the ASCA page and reload it.

Microsoft Edge

1. Open Edge and tap the menu → Settings.
2. Tap Privacy and security (or Privacy), then Clear browsing data.
3. Choose All time, if a time range is available.
4. Select only Cached images and files. Uncheck the other options.
5. Tap Clear oder Clear data.
6. Return to the ASCA page and reload it.

iPhone and iPad

Use the instructions for the browser in which you opened the ASCA page. Clearing Safari’s data will not clear Chrome’s, Firefox’s, or Edge’s data.

Apple Safari

To remove only ASCA’s saved website data:

1. Open your device’s Settings app.
2. Gehe zu Apps → Safari. On older versions, go directly to Safari.
3. Tap Advanced → Website Data.
4. Search for asca.org.
5. Swipe left on the matching entry and tap Delete, or use Edit to remove it.
6. Open Safari and reload the ASCA page.

This removes ASCA’s cookies as well as cached files, so you may need to sign in again. You do not need to clear your entire browsing history.

Google Chrome

1. Open Chrome and tap the three-dot menu → Delete Browsing Data.
2. Set Time Range zu All Time.
3. Tap Browsing Data.
4. Select only Cached Images and Files, then tap Confirm.
5. Tap Delete Browsing Data.
6. Return to the ASCA page and reload it.

Mozilla Firefox

1. Open Firefox and tap the menu → Settings.
2. Under Privacy, tap Data Management → Website Data.
3. Select asca.org. Tap Show More if necessary to find it.
4. Tap Clear Items and confirm if prompted.
5. Return to the ASCA page and reload it.

Removing ASCA’s website data may sign you out of the site.

Microsoft Edge

1. Open Edge and tap the menu → Settings.
2. Tap Privacy (or Privacy and security), then Clear browsing data.
3. Choose All time, if a time range is available.
4. Select only Cached images and files. Uncheck the other options.
5. Tap Clear oder Clear data.
6. Return to the ASCA page and reload it.

Will this delete my passwords or other information?

Selecting only cached files leaves your saved passwords, bookmarks, browsing history, and sign-in cookies in place. It removes temporary website files, which your browser downloads again as needed.

The Safari instructions and the Firefox iPhone/iPad instructions remove ASCA’s website data, including cookies. You may need to sign in again, but your saved passwords and bookmarks remain.

Menu names may vary slightly depending on your browser version.

Still seeing outdated information?

Try opening the same page in a Private oder Incognito window, or in another browser.

If the problem continues, contact the ASCA Business Office and include:

• The address of the affected page.
• What information appears outdated or is missing.
• Your device and browser, such as “Windows with Chrome” or “iPhone with Safari.”
• Which steps above you have tried.
• A screenshot, if helpful.